1. Eligibility for Returns​

To be eligible for a return, the following conditions must be met:​

  • The item must be returned within [3] days from the date of delivery. This period is calculated based on the delivery date indicated in the shipping tracking information.​
  • The item must be in its original condition, unused, and with all original tags, labels, and packaging intact. This includes any accessories, such as belts, buttons, or dust bags, that came with the product.​
  • The item must not have been worn, washed, altered, or damaged in any way. We reserve the right to refuse a return if the item shows signs of use or damage that is not due to a manufacturing defect.​
  • For defective items, you must notify us within [3] days of receiving the product. A defective item is one that has a flaw in materials or workmanship that prevents it from functioning as intended.​

2. Return Process​

2.1 Initiating a Return​

To start a return, please contact our customer service team at [email protected] with the following information:​

  • Your order number​
  • The name of the product(s) you wish to return​
  • The reason for the return​
  • Photos of the item(s) (if applicable, such as for defective items)​

Our customer service team will review your request and, if approved, send you a Return Authorization (RA) number and detailed return instructions within [2] business days. The RA number must be clearly marked on the outside of the return package. Returns without a valid RA number may be refused or delayed in processing.​

2.2 Packaging and Shipping the Return​

Once you have received your RA number, you must package the item(s) securely to prevent damage during transit. We recommend using the original packaging if possible. You are responsible for the cost of return shipping, unless the return is due to a defective item or an error on our part (such as sending the wrong item).​

When shipping the return, please obtain a tracking number and keep it for your records. We are not responsible for items lost or damaged during return shipping. You should ship the return package to the address provided in the return instructions.​

2.3 Receipt and Inspection of Return​

Upon receiving your return package, our team will inspect the item(s) to ensure they meet the return eligibility criteria. This inspection process typically takes [2 business days from the date we receive the package. We will notify you via email once the inspection is complete.​

If the return is approved, we will proceed with processing your refund or exchange. If the return is denied, we will notify you of the reason and offer you the option to have the item(s) shipped back to you at your expense.​

3. Refund Options​

3.1 Refund Method​

Refunds will be processed using the same payment method used for the original purchase, unless otherwise requested and approved by our customer service team. For example, if you paid with a credit card, the refund will be credited back to that credit card. If you paid with PayPal, the refund will be sent to your PayPal account.​

3.2 Refund Processing Time​

The time it takes for a refund to appear in your account depends on your payment method and your financial institution. Typically, refunds are processed within [3] business days after the return is approved. However, it may take an additional [2] business days for the refund to be reflected in your account.​

3.3 Partial Refunds​

In some cases, we may issue a partial refund. This could occur if the item is returned with missing parts, damaged packaging, or shows minor signs of use that do not significantly affect the functionality of the item. The amount of the partial refund will be determined based on the condition of the item.​

4. Exchanges​

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your desired exchange in your return request. Exchanges are subject to product availability. If the desired item is out of stock, we will offer you a refund instead.​

The cost of shipping for the exchanged item will be covered by us if the exchange is due to a defective item or an error on our part. Otherwise, you will be responsible for the shipping cost of the exchanged item.​

5. Special Items​

5.1 Final Sale Items​

Items marked as “Final Sale” are not eligible for return or exchange, unless they are defective. This includes items purchased during clearance sales, flash sales, or other promotional events where the item is marked as final sale.​

5.2 Customized Items​

Customized items, such as items with personalized embroidery or prints, are not eligible for return or exchange, unless they are defective. This is because customized items are made specifically for you and cannot be resold.​

5.3 Intimate Apparel and Swimwear​

For hygiene reasons, intimate apparel (such as underwear, bras) and swimwear can only be returned if they are in their original, unopened packaging and the hygiene seal is intact. Items that have been opened or worn cannot be returned.​

6. International Returns​

International returns are subject to the same eligibility criteria as domestic returns. However, international customers are responsible for all return shipping costs, including any customs duties, taxes, or fees that may be incurred. We recommend that you use a trackable shipping service for international returns, as we are not responsible for items lost in transit.​

Refunds for international returns will be processed in the original currency of the purchase, minus any bank fees or exchange rate fluctuations that may occur.​

7. Changes to this Returns and Refunds Policy​

We may update this Returns and Refunds Policy from time to time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or Services after the posting of modified terms constitutes your acceptance of those changes.​

8. Contact Us​

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at:​

Email: [email protected]